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Shipping and Returns Policy for CarCamWarehouse .com

All items are normally (99%) shipped on the day of purchase if the purchase is made before 3pm.  This applies on Monday through until Friday.  Weekend orders are shipped on Monday.  Orders placed after 3pm will be shipped the next working day.  Shipping charges are included for all orders with a destination located within the United Kingdom.  Orders placed for items dispatched to locations outside the UK may be considered for an extra postage charge which is associated with the additional cost of delivery which we may incur.  We will send an email explaining the extra charges for non UK address delivery - and offer you the chance to consider before we send the item(s) to you.

Returns - all goods are guaranteed for 12 months from the date of purchase (longer where available on certain products).

Unless otherwise stated faulty items should be sent recorded / signed for to the following address.  In the eventuality that we provide a different return address (for speed of processing) the address we provide must be used.  If the address provided is not used, we will return the camera to the customer once the customer has paid us the cost of postage to do so, the customer will not be re-imbursed their postage costs for items sent to the incorrect address under any circumstances.

Closing down

For faulty goods, if you notify us within 40 days of the purchase date that the item has failed within 30 days of the purchase date then it will be replaced or refunded.  Postage costs will be paid for by us via a cheque once we have resolved the fault - to a maximum of 4.40.  Should you choose a postal service which costs more than this, then we will only pay 4.40 of the total.

Should you NOT notify us within 40 days of the purchase date that the item failed within 30 days of the purchase date OR if the item failed between 1 and 12 months following purchase and arrived with us between 1 and 12 months following purchase, then it will be repaired or replaced,  the return postage costs being paid for by the customer.  We will pay to send a repaired or replaced product to you.

Goods may be returned to us and you do not have to provide a reason for the return.  In this event, you must notify us in writing of your intention to return within 14 days of the goods arriving with you.  Goods returned in this way which have been damaged will not be refunded.  Please note that the customer must pay for the postage costs when returning working goods after writing to us with their intention.

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